Collaboration

Ping Network Solutions offer a full range of voice and collaboration services utilising best in class solutions from Cisco. Our engineers have worked with Cisco voice and collaboration solutions from the earliest releases, so can provide great depth of skills in everything from design, through implementation and on-going support.

Key Solutions & Products

Cisco Unified Communications for Voice, Video & Collaborative working

Cisco Conferencing Service for online meeting and content sharing services

Cisco Collaboration Edge for external business to business collaboration and federation

Cisco Customer Collaboration for multi-stream (voice, video, email, chat) contact centres and help desk operation

Cisco Unified Mobility for seamless internal and external mobile device integration

All available as On-Premise or Hosted Cloud provided solutions

Key Third Party Solutions & Products

Tiger Call Management for call reporting, accounting and billing services

Redbox Call Recording for call recording & work force optimisation

Enghouse Interactive for external Switchboard and Contact Centre solutions

Vodafone SIP Service for external SIP lines & resilient external call provision

Client examples and case studies of the above technologies