Collaboration

Ping Network Solutions offer a full range of voice, video and collaboration services utilising best in class solutions.

Our engineers have worked with Cisco voice and other collaboration solutions from the earliest releases so can provide great depth of skills in everything from design, through implementation and ongoing support.

Whether on-premise, or cloud-hosted; simple telephony, or a more connected collaborative solution, we can deliver best of breed communications platforms from leading providers. Each customers’ needs are unique, from multi-stream contact centre solutions to video first oriented businesses to roaming and mobile telephony.

As a Cisco Advanced Collaboration, WebEx and Contact Centre specialised partner we have a strong track record of working with our customers to understand their business needs, then designing, implementing and supporting the correct collaboration solution for them.

KEY SOLUTIONS & PRODUCTS

Cisco Unified Communications Manager for voice, video, collaborative & mobile working

Cisco WebEx / WebEx Teams / WebEx Calling for advanced team collaboration, shared workspaces, messaging, content collaboration, cloud-delivered voice and video calling and meetings

Cisco Customer Collaboration for multi-stream (voice, video, email, chat & social media ) contact centres and help desk operations

Cisco Unified Mobility for seamless internal and external mobile device integration

RingCentral for business cloud communications and contact centre solutions, based on its Powerful Message Video Phone (MVP)

 

Enghouse for advanced customer contact centre and reception call management solutions

Zoom International for compliance recording, workforce optimisation, & Customer experience solutions

Appspace for digital content delivery to any connected interface, including Cisco Webex video units (WebEx boards, room kits etc.)

Gamma leading provider of SIP PSTN telephony services

Tiger Call Management for call reporting, accounting and billing services

Redbox Call Recording for call recording & workforce optimisation

 

 All available as On-Premise or Hosted Cloud provided solutions.

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