In conjunction with our customers, Ping has developed a wide range of managed service offerings designed to alleviate pressure on internal resources, freeing up customer staff to focus on key business requirements whilst Ping manage many of the background activities.
KEY SOLUTIONS & PRODUCTS
Collaboration Support Desk for customers to offload the administration of the Cisco UC environment (includes incident and also change management)
Pro-Active IT Systems Management for hosted network monitoring, alerting, advanced network analytics and reporting
Managed BYOD for Ping management of guest user connectivity
Managed Wide Area Networking allowing Ping to monitor and manage the wide-area setup and performance
Managed Perimeter Security for firewall, VPN and filtering management
Off-Site Customer Backups for key Cisco systems secure off-site managed backups
KEY CUSTOMER DRIVERS & USE CASES
Ping Managed Services allow organisations to access many advanced systems without the capital costs or project time required to set these systems up from scratch.
Ping Specialist Engineering Services allows customers to create a pseudo support team for their organisation by adding our specialist engineering skillsets only as and where required. This has proven to be a great mechanism, to provide efficient skills backfill in areas that our engineers are regularly working within.