With a 24×7 Network Operations Centre, backed by manufacturer support agreements, Sword-Ping can provide comprehensive network support. Furthermore, with our dedicated Service Management, we can fully customise the maintenance provided to each customer’s unique business and support requirements.
Key Solutions & Products
Pro-Active Support from our secure and resilient Tier-3 data centres for monitoring of live network services
On-Site Hardware Replacement for all support vendor hardware (Cisco, Meraki, EMC)
Software Support including, Manufacturer escalation plus minor and major version update entitlement
Full 24 x 7 Service for critical item support
Guaranteed Service Restoration SLA’s to guaranteed fix times, not just response
Mixed SLA Contracts to apply different SLA’s to different equipment types or locations
Pro-Rata Contract Additions for ease of contract management
Life Cycle Management for proactive monitoring and reporting on manufacture Lifecycle statuses (End of Life, Product Advisories etc.)
International Support for central management of support services
Regular Reporting & Review Meetings to allow customers to track usage and performance
Key Business Benefits of Sword-Ping Support Services
Bespoke Contract Management for customers looking to reduce support costs, simplify maintenance contract management and improve service delivery
Free Pro-Active Contract & Network Audit services allow Sword-Ping to help our customers ensure that all live network items are correctly supported and retired or replaced hardware is removed from any support contracts