Sword-Ping offer a full range of voice, video and collaboration services utilising best in class solutions.
Our engineers have worked with a vast range of collaboration solutions from the earliest releases and so; can provide great depth of skills in everything from design to implementation and ongoing support.
Whether; on-premise, cloud-hosted, simple telephony, or a more connected collaborative solution, we can deliver best of breed communications platforms from leading providers. Each customers’ needs are unique, from multi-stream contact centre solutions to video first oriented businesses to roaming and mobile telephony.
As a Cisco Advanced Collaboration, WebEx and Contact Centre specialised partner, we have a strong track record of working with our customers to understand their business needs, then designing, implementing and supporting the correct collaboration solution for them. collaboration services
KEY SOLUTIONS & PRODUCTS
Cisco Unified Communications Manager for voice, video, collaborative & mobile working
Cisco WebEx / WebEx Teams / WebEx Calling for advanced team collaboration, shared workspaces, messaging, content collaboration, cloud-delivered voice and video calling and meetings
Cisco Customer Collaboration for multi-stream (voice, video, email, chat & social media ) contact centres and help desk operations
Cisco Unified Mobility for seamless internal and external mobile device integration
RingCentral for business cloud communications and contact centre solutions, based on its Powerful Message Video Phone (MVP)
Enghouse for advanced customer contact centre and reception call management solutions
Zoom International for compliance recording, workforce optimisation, & Customer experience solutions
Appspace for digital content delivery to any connected interface, including Cisco Webex video units (WebEx boards, room kits etc.)
Gamma leading provider of SIP PSTN telephony services
Tiger Call Management for call reporting, accounting and billing services
Redbox Call Recording for call recording & workforce optimisation
All available as On-Premise or Hosted Cloud provided solutions.